On this page, you can view and download the slides and watch the full recording of ”Unleashing the Enormous Power of Call Center Key Performance Indicators’! Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance. Here’s what some of our viewers said about this presentation: “1st MetricNet seminar – will be back for more.” “I’ve been using Jeff’s methodologies for a while now, yet I still learn something new every time he speaks. Excellent webinar.” “Jeff and MetricNet deliver the highest quality, highest value information in the Contact Center industry!” In this presentation, MetricNet provides an overview of the Best Practices in Call Center Performance Measurement. Our best practices help call centers lower costs and increase customer satisfaction! Viewers will learn: How the industry’s top performing Call Centers track and trend their performance. How to use KPIs diagnostically to achieve World-Class Performance. How to apply Best Practices in Call Center Performance Measurement and Management. The key success factors in performance measurement from the industry’s top performing Call Centers. To view the webcast now, click the play button below. To download, click the Adobe PDF icon located below the player. Don’t forget to share with a friend or colleague! To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form and checkout. No credit card is required and your membership never expires! Sign Up Already a member? Login
