All ResourcesNews and Press MetricNet Launches One Year Path to World-Class Performance MetricNet, LLC has just launched “The One Year Path to World-Class Performance”, the industry’s first continuous improvement initiative designed exclusively for Service Desks and Desktop Support organizations who aspire to achieve…Jeffrey RumburgJune 24, 2014
All ResourcesNews and Press MetricNet’s Benchmarking Client List Continues to Grow in 2014 MetricNet, LLC, the leading provider of benchmarks for IT service and support, continued to build a dominant position in the benchmarking industry with the acquisition of numerous new clients in 2014,…Jeffrey RumburgMay 30, 2014
All ResourcesCall CenterMember Call Center Performance Best Practices Download This Article Forward To A Friend Call Center Best Practices: Part 1 Call Center Performance Cheat Sheet By Jeff Rumburg Managing Partner Performance measurement and management is the…Jeffrey RumburgMay 26, 2014
All ResourcesNews and Press Service and Support as a Business: MetricNet Featured in Support World Magazine MetricNet’s ROI model for technical service and support, was featured in the May issue of Support World Magazine. The article entitled “Service and Support as a Business: KPI’s that Tell…Jeffrey RumburgMay 20, 2014
All ResourcesService Desk The Benefit of Having Self-Service Features In Your Help Desk How do I reset my password? Why are my documents printing landscape instead of portrait? Simple IT snafus are a natural part of life around the office, but by having…Jeffrey RumburgMay 20, 2014
All ResourcesNews and Press MetricNet Selected as a Media Partner for Call Center Week Call Center Week and IQPC have named MetricNet an official Media Partner for the 15th annual conference and expo in Las Vegas, Nevada, June 9 - 13, 2014. In addition to traditional media…Jeffrey RumburgMay 16, 2014
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at FUSION 14 FUSION 14 has announced its speaker lineup for the annual conference in Washington DC. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected to speak…Jeffrey RumburgMay 13, 2014
All ResourcesNews and Press Jeff Rumburg To Present The Zen of Support at HDI Capital Area Meeting Jeff Rumburg, co-founder and Managing Partner of MetricNet, has been invited to speak at HDIs Capital Area Chapter May Meeting. Mr Rumburg will be presenting The Zen of Support to a live audience…Jeffrey RumburgMay 12, 2014
All ResourcesNews and Press IT Service and Support Empowered by HDI 2014 The HDI Conference in Orlando, FL was a smashing success! Those in attendance gained valuable insight into Metrics and Measurements, Service Management Excellence, Team Dynamics, The Customer Experience and more.…Jeffrey RumburgApril 8, 2014
All ResourcesDesktop SupportMemberService DeskWhitepapers Service and Support as a Business | KPIs that Tell the Big Picture Download This Article Forward To A Friend Most IT professionals are familiar with the operational metrics of service and support. KPI’s such as cost per ticket, first contact resolution…Jeffrey RumburgMarch 28, 2014
