All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail | Failure to Exercise Proper Governance In the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgMarch 15, 2023
All ResourcesArtificial IntelligenceDesktop SupportService Desk 7 Steps to Future-Proof Your IT Service and Support Career in the Age of AI As the IT industry experiences a rapid evolution fueled by artificial intelligence and machine learning, many professionals working in IT service and support are becoming concerned about the possibility of…Jeffrey RumburgMarch 14, 2023
All ResourcesEnterprise ServicesEnterprise ServicesService Desk The Role of IT in Enterprise Services What’s IT got to do with enterprise services? Well, just about everything. IT Service Management is now a mature discipline. It has been around for almost 50 years! Moreover, the…Jeffrey RumburgDecember 15, 2022
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail | Vendor Over-Promising In the last article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgNovember 29, 2022
All ResourcesEnterprise ServicesService Desk The Promise of Enterprise Service Management "Opportunity is missed by most people because it is dressed in overalls and looks like work." - Thomas A. Edison I first heard the term Chief Service Officer when I…Jeffrey RumburgNovember 4, 2022
All ResourcesDesktop SupportOutsourcingService Desk The Problem With Outsourcing, and How to Fix IT The Problem With Outsourcing, and How to Fix IT Part 1 of a Multi-Part Series by Jeff Rumburg As a 30 year veteran of the IT industry, I have seen…Jeffrey RumburgOctober 24, 2022
News and Press Jeff Rumburg Appointed to QSTAC® Advisory Board INCLINE VILLAGE, Nev., August 12, 2020 (Newswire.com) - Jeff Rumburg, Managing Partner of MetricNet, LLC, the global leader in IT Service and Support benchmarking, has been appointed to the QSTAC Strategic Advisory Board. QSTAC®…Jeffrey RumburgAugust 12, 2020
News and Press Jeff Rumburg Appointed DeepCoding’s General Manager for North America INCLINE VILLAGE, Nev., August 7, 2020 (Newswire.com) - Jeff Rumburg, Managing Partner of MetricNet, LLC, the global leader in IT Service and Support benchmarking, has been appointed the General Manager of North…Jeffrey RumburgAugust 7, 2020
All ResourcesDesktop SupportMemberMetric of the MonthService Desk ROI OF SUPPORT PART II Download This Article Forward To A Friend Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking data for the…Jeffrey RumburgAugust 5, 2020
All ResourcesCall CenterDesktop SupportRecorded WebcastsService Desk Metrics that Matter – The Balanced Scorecard Jeffrey RumburgAugust 4, 2020
