All ResourcesNews and Press The Year in Review | 2013 MetricNet Milestones For those who may have missed some of this year’s highlights from MetricNet, don’t worry. We’ve summarized them for you in this, our 2013 year-end roundup! MetricNet presented 2013 benchmarking…Jeffrey RumburgDecember 31, 2013
All ResourcesCall CenterDesktop SupportNews and PressService Desk Mayday! Mayday! Amazon & T-Mobile Raise The Bar for IT in 2014 6 second videos, smartphones and social media accounts are driving customer service expectations to never before seen highs. No matter where you choose to get the news this time of…Jeffrey RumburgDecember 18, 2013
All ResourcesNews and Press Performance Management… Does it keep you up at night? The vast majority of benchmarks do not deliver the business benefits that are promised. MetricNet is not a company who focuses on academic case study and ivory tower discussion. We…Jeffrey RumburgDecember 9, 2013
All ResourcesNews and Press Hit the Easy Button Ever wish you had an Easy Button that really worked? Well, we’ve got something that comes pretty close. It’s MetricNet’s NEW Service Desk Benchmark for Medical Care! We developed this…Jeffrey RumburgDecember 4, 2013
All ResourcesCall Center Social Media | The Future of Customer Care Guest Post by Elana Winchester, Online Marketing Manager, IQPC, North America For organizations across the United States and beyond, the future of customer care is clear: you will need social media in your…Jeffrey RumburgNovember 29, 2013
All ResourcesNews and Press 2013 Checklist and Adding Value in 2014 “Today, the chief impediments to accelerating your enterprise’s ability to add value to your company’s business could be…you, Ms. CIO. That’s because the debate about IT’s role is over. Yes,…Jeffrey RumburgNovember 27, 2013
All ResourcesNews and Press New Resources Available | November 2013 There are so many exciting things happening at MetricNet! In addition to our extensive resource library, we have formed some strategic alliances with the industry’s top experts including BOMGAR and…Jeffrey RumburgNovember 21, 2013
All ResourcesMemberMetric of the MonthService Desk Self Service Completion Rate | IT Service Desk Metrics Download This Article Forward To A Friend The self service completion rate is an IT service desk metric that measures the percentage of level 1 incidents that are self-resolved…Jeffrey RumburgNovember 13, 2013
All ResourcesDesktop SupportMemberMetric of the Month Desktop Support Balanced Scorecard | Metric of the Month Download This Article Forward To A Friend Today’s technologies and reporting packages make it easy to capture copious amounts of performance data. Most support managers can tell you everything from…Jeffrey RumburgOctober 14, 2013
All ResourcesDesktop SupportMemberMetric of the Month Tickets per Technician per Month | MetricNet Download This Article Forward To A Friend Tickets per Technician per Month is a Desktop Support metric. As the name suggests, Tickets per Technician per Month is simply the total…Jeffrey RumburgSeptember 14, 2013
