All ResourcesMetric of the Month What is the ideal schedule adherence target for customer service agents? Schedule adherence is an important metric for measuring the compliance of customer service agents with their scheduled work time. It tells you what percentage of the time agents are either…Angela IrizarryFebruary 13, 2023
OutsourcingService Desk Benefits and Drawbacks to 5 Common Pricing Models in the Service Desk Industry Pricing models in the Managed IT Service and Support industry can greatly impact the success of any outsourcing initiative. In this article, we will examine the five most common pricing…Angela IrizarryJanuary 6, 2023
News and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2023 Jeff Rumburg, Managing Partner of MetricNet, LLC, has been selected as one of HDI's 2023 Top 25 Thought Leaders. This marks the sixth occasion that Mr. Rumburg has been selected as…Angela IrizarryJanuary 4, 2023
News and Press MetricNet’s New Website Offers Enhanced User Experience and Streamlined Membership INCLINE VILLAGE, NEVADA, UNITED STATES, September 13, 2022 /EINPresswire.com/ -- MetricNet, LLC, the global leader in IT Service and Support and Contact Center Benchmarking, has launched a brand-new website with an…Angela IrizarrySeptember 13, 2022
News and Press MetricNet to Present Enterprise Service Benchmarks at Service Management World INCLINE VILLAGE, NEVADA, UNITED STATES, August 1, 2022 /EINPresswire.com/ -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the latest benchmarks from Enterprise…Angela IrizarryAugust 1, 2022
News and Press MetricNet to Present the Contact Center Metrics Hierarchy at the 2022 ICMI Expo INCLINE VILLAGE, NEVADA, UNITED STATES, July 19, 2022 /EINPresswire.com/ -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center…Angela IrizarryJuly 19, 2022
News and Press MetricNet Delivers Groundbreaking Research at the 2022 Support World Live Conference INCLINE VILLAGE, Nev., May 24, 2022 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 302: "ITIL Hacks That Work! Fast-Track Your Way to ITIL Maturity" on May…Angela IrizarryMay 24, 2022
News and Press MetricNet Announces Enhanced Webcast Schedule for 2022 INCLINE VILLAGE, Nev., February 17, 2022 (Newswire.com) - MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2022. The webcast lineup this…Angela IrizarryFebruary 18, 2022
News and Press MetricNet to Present New Research on ITIL Maturity and Self-Service at Support World Live INCLINE VILLAGE, Nev., January 21, 2022 (Newswire.com) - MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet's latest research on ITIL Maturity as…Angela IrizarryJanuary 21, 2022
News and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2022 INCLINE VILLAGE, Nev., January 18, 2022 (Newswire.com) - For the fifth time, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI's Top 25 Thought Leaders for 2022. Mr. Rumburg…Angela IrizarryJanuary 20, 2022
