All ResourcesMemberService Desk VIDEO: The Zen of Support | The Path to Strategic Enlightenment Did you miss our webcast? Well, you’re in luck! For the first time ever, you can watch the recorded version of ''The Zen of Support - The Path to Strategic…Angela IrizarryDecember 23, 2013
All ResourcesService Desk 5 Important IT Service Desk Metrics to Measure and Monitor Many Service Desk managers are unaware of the critical role – beyond mere measurement – that Key Performance Indicators (KPIs) can and should play in the Service Desk. Are you…Angela IrizarryDecember 12, 2013
All ResourcesDesktop SupportMemberService Desk The Zen of Support | Presentation PDF Download the PDF The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do…Angela IrizarryDecember 10, 2013
All ResourcesDesktop Support 5 Important Desktop Support Metrics to Measure and Monitor Most Desktop Support organizations commit two major mistakes when it comes to performance measurement: 1) they do not track the right KPI’s, and 2) they do not exploit the full…Angela IrizarryNovember 27, 2013
All ResourcesCall CenterDesktop SupportMemberService Desk Enabling Chat | A MetricNet & BOMGAR Presentation Download the PDF MetricNet and BOMGAR presented a special webcast highlighting key success factors for successful chat enablement! Download it now to: LEARN the Key Success Factors for successful chat…Angela IrizarryNovember 19, 2013
All ResourcesNews and Press MetricNet Awarded Two Speaking Slots at HDI’s 2014 Conference McLean, VA (PRWEB) November 07, 2013 HDI has announced its speaker lineup for the 2014 annual conference in Orlando, FL, and MetricNet is pleased to announce that it has been…Angela IrizarryNovember 7, 2013
All ResourcesNews and Press MetricNet Launches Medical Care Service Desk Benchmark McLean, VA (PRWEB) November 04, 2013 In an industry first, MetricNet has just launched a benchmark designed specifically for service desks in the medical care industry. “In recent months, there has…Angela IrizarryNovember 4, 2013
All ResourcesNews and Press MetricNet Teams with Bomgar in Webcast on Chat McLean, VA (PRWEB) October 28, 2013 MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, will present a joint webcast with Bomgar on November 19th. This…Angela IrizarryNovember 3, 2013
All ResourcesCall CenterDesktop SupportMemberService Desk VIDEO | The Economic Impact of Support Looking for a proven approach that can transform your tactical support group into a strategically focused organization that creates demonstrable value for the enterprise? In order to embark upon this…Angela IrizarryOctober 17, 2013
All ResourcesDesktop SupportMemberService Desk The Economic Impact of Support – What’s Your Value Proposition? Download the PDF In this presentation, MetricNet reveals the industry’s first ever benchmarking data on the economic value of IT service and support. The corresponding whitepaper is available here. Most IT…Angela IrizarryOctober 15, 2013
