All ResourcesBenchmarking StatisticsDesktop Support 10 Key Desktop Support Statistics | 2014 Benchmark The results of MetricNet's 2014 United States In-House Desktop Support Benchmark are in! The data includes 7 types of metrics and 28 Key Performance Indicators. In this article, we…Angela IrizarryAugust 5, 2015
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at FUSION 15 (PRWEB) April 30, 2015 FUSION 15 has announced its speaker lineup for the annual conference in New Orleans, LA. MetricNet is pleased to announce that, for the second consecutive year,…Angela IrizarryMay 4, 2015
All ResourcesNews and Press HDI 2015 Conference Highlights Your adventure begins in Las Vegas…. https://www.youtube.com/watch?v=0bdUdGsPeCE&feature=youtu.be The conference halls at Mandalay Bay came to life as the HDI team and a number of carefully selected guides (or as Kirk…Angela IrizarryApril 2, 2015
All ResourcesService Desk 7 Strategic Service Desk Best Practices When it comes to Service Desk Best Practices, the Service Desk is now being managed as a strategic asset within the enterprise. One that can reduce the overall cost of…Angela IrizarryJuly 2, 2014
All ResourcesService Desk How Strategic is Your Service Desk Service desks typically evolve through three stages as they become more strategic. The first stage -- reactivity -- is characterized by high abandonment rates, low customer satisfaction and rampant employee…Angela IrizarryMay 9, 2014
All ResourcesDesktop SupportMember Leveraging KPI’s to Maximize the ROI of Support Download the PDF MetricNet's "Leveraging KPI’s to Maximize the ROI of Support" presentation was delivered on Thursday, April 3, 2014, to a standing room only crowd at the HDI Service…Angela IrizarryApril 3, 2014
All ResourcesDesktop SupportMember The 80/20 rule for Desktop Support KPIs: Less is More! Download the PDF MetricNet's "The 80/20 rule for Desktop Support KPIs: Less is More!" presentation was delivered on Wednesday, April 2, 2014, to a standing room only crowd at the…Angela IrizarryApril 2, 2014
All ResourcesDesktop SupportMemberService Desk Achieving Customer Enthusiasm | A Simple Model for KPI Excellence Download This Article Forward To A Friend Customer satisfaction is a losing proposition. Satisfied customers are not loyal customers. They are not necessarily customers that want to do business…Angela IrizarryMarch 13, 2014
All ResourcesMemberRecorded WebcastsService Desk Service Desk Best Practices | Full Video Recording Did you miss our Service Desk Best Practices webcast? The recording is now available to watch and share with your team! Join the thousands of regular attendees who use MetricNet’s…Angela IrizarryJanuary 15, 2014
All ResourcesMemberRecorded Webcasts MetricNet’s YouTube Video Library Angela IrizarryJanuary 1, 2014
