All ResourcesNews and Press MetricNet Delivers Presentation on Contact Center Metrics at ICMI’s Contact Center Demo 2017 MCLEAN, Va., September 27, 2017 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 406, Contact Center Cause-And-Effect: Leveraging the Full Potential Of Your KPIs, at the Annual ICMI…Angela IrizarrySeptember 27, 2017
All ResourcesNews and Press MetricNet Delivers Presentation on Contact Center Benchmarking at ICMI’s Contact Center Demo 2017 MCLEAN, Va., September 27, 2017 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 102, ‘Benchmark Your Way To World-Class Performance’, at the Annual ICMI Conference and Demo…Angela IrizarrySeptember 27, 2017
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at 19th Annual University of Wisconsin E-Business Conference McLean, VA, August 15, 2017 (Newswire.com) - The University of Wisconsin E-Business Consortium has announced its speaker lineup for this year’s annual Business Best Practices & Emerging Technologies Conference in Madison, Wisconsin. MetricNet…Angela IrizarryAugust 15, 2017
All ResourcesCall CentereBooksMemberWhitepapers Introduction to Sales Contact Center Metrics | Definitions, Formulas & Key Correlations This free eBook is an introduction to Sales Contact Center Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed…Angela IrizarryAugust 2, 2017
All ResourcesDesktop SupporteBooksMemberWhitepapers Introduction to Outsourced Desktop Support Metrics | Definitions, Formulas & Key Correlations This free eBook is an introduction to Outsourced Desktop Support Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed…Angela IrizarryAugust 2, 2017
All ResourcesDesktop SupporteBooksMemberWhitepapers Introduction to Insourced Desktop Support Metrics | Definitions, Formulas & Key Correlations This free eBook is an introduction to Insourced Desktop Support Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed…Angela IrizarryAugust 2, 2017
All ResourcesBenchmarking StatisticsDesktop Support 10 Key Desktop Support Statistics | 2017 Benchmark The results of MetricNet’s 2018 United States Insourced Desktop Support Desktop Support Benchmark are in! The data includes 7 categories of metrics and 28 Key Performance Indicators. In this article,…Angela IrizarryJuly 19, 2017
All ResourcesBenchmarking StatisticsCall Center 10 Key Call Center Statistics | 2017 Benchmark The results of MetricNet’s 2017 United States In-House Customer Service Call Center Benchmark are in! The data includes 8 categories of metrics and 41 Key Performance Indicators. In this article,…Angela IrizarryJuly 19, 2017
All ResourcesRecorded Webcasts C-Level Success and The Secret Weapon of Service and Support Angela IrizarryJuly 11, 2017
