All ResourcesNews and PressService Desk 10 Actionable Takeaways from #SDI18 As the curtains close and the delegates disperse to their respective planes, trains, and automobiles, I find myself sitting in the hotel lobby in a state of thoughtful reflection. I’ve…Angela IrizarryMarch 19, 2018
All ResourcesNews and Press MetricNet Delivers Presentation on Service Desk Metrics at the 2018 SDI Conference MCLEAN, Va., March 14, 2018 (Newswire) -Jeff Rumburg, co-founder and managing partner of MetricNet, and Bruce Duncan, senior manager of customer services at Deloitte UK, presented "From Good to Great! How Deloitte UK Leveraged Metrics for Continuous…Angela IrizarryMarch 14, 2018
All ResourcesNews and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2017 MCLEAN, Va., January 25, 2018 (Newswire.com) - For the second consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI’s Top 25 Thought Leaders for 2017. HDI is…Angela IrizarryJanuary 26, 2018
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at ICMI’s Contact Center Expo 2018 MCLEAN, Va., November 10, 2017 (Newswire.com) - The International Customer Management Institute (ICMI), the authority on contact centers, has announced its speaker lineup for ICMI Contact Center Expo 2018 in Orlando,…Angela IrizarryNovember 10, 2017
All ResourcesMember FUSION 17 – It’s All About the Experience Life is packed with two types of experiences - those happening to us and those we create for others. Over the next few minutes, I’ll walk you through why this is…Angela IrizarryNovember 9, 2017
All ResourcesCall CenterMemberWhitepapers Top 5 Customer Service Call Center Key Performance Indicators Download This Article Forward To A Friend . How Does YOUR Call Center Stack Up? Call Center KPIs The Five Most Important Performance Indicators for Customer Service Call Centers Introduction…Angela IrizarryNovember 6, 2017
All ResourcesNews and Press MetricNet Delivers Presentation on the ROI of ITSM at 2017 FUSION Conference MCLEAN, Va., November 3, 2017 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 501, ‘The ROI of ITSM – Know Your Financial Impact!’, at the Annual FUSION Conference…Angela IrizarryNovember 3, 2017
All ResourcesNews and Press MetricNet Delivers Presentation on META Reps at 2017 FUSION Conference MCLEAN, Va., November 2, 2017 (Newswire.com) - Jeff Rumburg, co-founder and managing partner of MetricNet, presented Session 104, ‘META Reps, and the Convergence of Level 1 and Desktop Support,’ at the annual FUSION…Angela IrizarryNovember 2, 2017
All ResourcesNews and Press MetricNet Awarded Two Speaking Slots at HDI’s 2018 Annual Conference MCLEAN, Va., October 24, 2017 (Newswire.com) - HDI has announced its speaker lineup for the 2018 annual conference and expo in Las Vegas, Nevada. MetricNet is pleased to announce that Jeff…Angela IrizarryOctober 25, 2017
All ResourcesCall CenterNews and Press From Good to Great – A Recap of ICMI’s Contact Center Demo 2017 “It is during our darkest moments that we must focus to see the light." - Aristotle Our deepest condolences for all those affected by the senseless tragedy in Las Vegas.…Angela IrizarryOctober 3, 2017
