All ResourcesNews and Press MetricNet Delivers Emory Healthcare Case Study at Inaugural Service Management World Conference MCLEAN, Va., October 17, 2018 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 305, ‘Building a Center of Excellence: The Emory Healthcare Success Journey!,’ at the Inaugural Service Management…Angela IrizarryOctober 17, 2018
All ResourcesNews and Press MetricNet Awarded Two Speaking Slots at HDI’s 2019 Annual Conference McLean, VA, October 16, 2018 (Newswire.com) - HDI has announced its speaker lineup for the 2019 annual conference and expo in Orlando, Florida. MetricNet is pleased to announce that Jeff Rumburg,…Angela IrizarryOctober 16, 2018
All ResourcesNews and Press MetricNet Delivers Two Presentations at the 2018 FUSION Conference MCLEAN, Va., October 3, 2018 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented "The 80/20 Rule for Service and Support KPIs - The Metrics of Success" and was a key…Angela IrizarryOctober 3, 2018
All ResourcesBenchmarking StatisticsService Desk 10 Key Service Desk Statistics | 2018 Benchmark The results of MetricNet’s 2018 United States Insourced Service Desk Service Desk Benchmark are in! The data includes 9 categories of metrics and 44 Key Performance Indicators. In this article,…Angela IrizarrySeptember 1, 2018
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at ICMI’s Contact Center Demo 2018 McLean, VA, June 26, 2018 (Newswire.com) - ICMI has announced its speaker lineup for this year’s annual demo and conference in Las Vegas, Nevada. MetricNet is pleased to announce that, for the…Angela IrizarryJune 26, 2018
All ResourcesNews and Press MetricNet Awarded Speaking Slot at Inaugural Service Management World Conference MCLEAN, Va., June 25, 2018 (Newswire.com) - HDI has announced its speaker lineup for the inaugural Service Management World conferencein Orlando, Florida. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner…Angela IrizarryJune 25, 2018
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at FUSION 2018 MCLEAN, Va., June 21, 2018 (Newswire.com) - FUSION 18 has announced its speaker lineup for this year’s annual conference in St. Louis, Missouri. MetricNet is pleased to announce that, for the…Angela IrizarryJune 21, 2018
All ResourcesNews and Press MetricNet Delivers Presentation on Contact Center Benchmarking at ICMI’s Contact Center Expo 2018 McLean, VA, May 24, 2018 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 606, ‘2018 Contact Center Benchmarking Results - See How You Stack Up!’, at the…Angela IrizarryMay 24, 2018
All ResourcesNews and Press MetricNet Delivers Presentation on Customer Care ROI at ICMI’s Contact Center Expo 2018 McLean, VA, May 24, 2018 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 405, ‘Maximizing the ROI of Customer Care’, at the Annual ICMI Conference and Expo in Orlando,…Angela IrizarryMay 24, 2018
All ResourcesNews and Press Start Unknown and Finish Unforgettable | Making Connections at #CCExpo Justin Robbins kicked off ICMI’s Contact Center Conference and Expo this evening with a lesson in making meaningful connections. For those that may have missed today’s welcome keynote, Justin shared…Angela IrizarryMay 22, 2018
