News and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2024 Jeff Rumburg, Managing Partner of MetricNet, LLC, has been selected as one of HDI's 2024 Top 25 Thought Leaders. This marks the seventh occasion that Mr. Rumburg has been selected…Angela IrizarryJanuary 15, 2024
News and Press MetricNet Launches Groundbreaking On-Demand Benchmarks for Service Desks and Contact Centers Building on more than 30 years of expertise and benchmarking data, MetricNet, LLC has launched two new on-demand benchmarks – one for Service Desks and one for Contact Centers. These…Angela IrizarryNovember 6, 2023
News and Press MetricNet Launches Captivating New Podcast Series for IT Service and Support Professionals INCLINE VILLAGE, NV, UNITED STATES, June 12, 2023/EINPresswire.com/ -- MetricNet, LLC, the global leader in IT Service and Support Benchmarking, has launched an exciting new podcast series that aims to unravel…Angela IrizarryJune 12, 2023
All ResourcesArtificial Intelligence What Are The Metrics of Artificial Intelligence in Service and Support? Each month, MetricNet highlights a Key Performance Indicator (KPI) for service and support. We define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause-and-effect…Angela IrizarryJune 2, 2023
All ResourcesCall CenterOn Demand Training Courses Contact Center Metrics Essentials Module 9 | The Metrics Hierarchy https://youtu.be/JuHQksBqh0Q Future courses will be released as they are created. SUBSCRIBE on YouTube and turn notifications on so you don't miss the next one! You can find the scorecard template…Angela IrizarryMarch 16, 2023
All ResourcesDesktop SupportService Desk The Fallacy of Email in IT Service and Support Email has long been the go-to communication method in IT service and support, but the reality is that it is not the most available nor the path of least resistance.…Angela IrizarryMarch 14, 2023
All ResourcesDesktop SupportService Desk Why CSAT is Still Crucial in IT Service and Support: Debunking the XLA Hype In the field of IT service and support, measuring customer satisfaction is crucial for understanding the effectiveness of customer interactions. While Experience Level Agreements (XLAs) have become popular for this…Angela IrizarryMarch 14, 2023
All ResourcesCall CenterOn Demand Training Courses Contact Center Metrics Essentials Module 8 | The Agent Balanced Scorecard Future modules will be released as they are created. SUBSCRIBE on YouTube and turn notifications on so you don't miss the next one! You can find the scorecard template here.…Angela IrizarryMarch 8, 2023
All ResourcesCall CenterOn Demand Training Courses Contact Center Metrics Essentials Module 7 | Process Maturity Drives Performance https://youtu.be/qHTGv-cpYZg Future modules will be released as they are created. SUBSCRIBE on YouTube and turn notifications on so you don't miss the next one! Welcome everyone. I’m Jeff Rumburg, Managing…Angela IrizarryMarch 7, 2023
Member Sample Contact Center Agent Scorecard Clicking the Excel icon below will trigger an automatic download. If you have difficulty downloading the file, please disable your pop-up blocker.Angela IrizarryMarch 1, 2023
