MetricNet is honored and excited to be presenting at the annual Service Management World Conference in Orlando, FL! This year, Jeff Rumburg, Managing Partner at MetricNet, will present:

Session 304: AI and ITIL – How AI is supercharging ITIL Maturity

Wednesday, November 20 at 3:45 PM 

The integration of Artificial Intelligence into ITIL is a significant leap forward in IT service management. This convergence is not just an enhancement but a transformational shift, catapulting ITIL from its traditional methodologies into a new era of innovation and efficiency that produces long-awaited benefits in cost, quality and cycle time.

In this session, we will explore how AI is dramatically accelerating the maturity of problem, incident, and knowledge management. By leveraging AI, ITIL can transcend traditional boundaries, allowing for automation of complex tasks, enhancement in service decision-making, and a proactive approach to managing IT services.

Drawing from a wealth of industry knowledge, benchmarks, and case studies, Jeff Rumburg will illustrate how AI is supercharging ITIL to produce measurable results in customer experience, total cost of ownership, and mean time to resolve. Attendees will gain deep insight into how AI can be leveraged to rapidly mature key ITIL practices.

Request an appointment with Jeff Rumburg!