MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
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Many desktop support/field services managers struggle with budgeting and are unable to answer one critical question – Is our spending in line with industry averages?
But budgeting is a critical skill to develop, as it is key to managing costs for a support organization.
To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of budgeting!
Simply enter a few basic pieces of information about your desktop support/field services group and MetricNet’s budget calculator will automatically generate an easy to understand report that you can share with key stakeholders!
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Budget Calculator and provide expert guidance on how you can leverage the tool to forecast operating expenses for your service desk!
Many desktop support managers struggle with budgeting and are unable to answer one critical question – Is our spending in line with industry averages?
Simply enter a few basic pieces of information about your desktop support or field services group and MetricNet’s budget calculator will automatically generate an easy to understand report that you can share with key stakeholders!
MetricNet’s budget calculator provides a simple way to plan and forecast operating expenses for your desktop support/field services group.
Anyone working in Service and Support looking to get a handle on what their costs should be is encouraged to use this tool.
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Budget Calculator and provide expert guidance on how you can leverage the tool to forecast operating expenses for your desktop support/field services!
Your Data Inputs
Average monthly incident volume Average monthly service request volume Average work time per incident (in minutes) Average work time per service request (in minutes) Are your technicians co-located with the users they support? Average travel time per ticket (in minutes) Average annual starting salary for a full-time technician
No, Yes
$ USD, £ UK, $ AUD, $ CAD
