Service Desk Benchmarks

We are the first, and still the only company in the industry to offer downloadable service desk benchmarks from our website. These benchmarks are ideal for those who are just getting started with benchmarking, and want to familiarize themselves with the service desk industry’s Key Performance Indicators.

Service Desk Peer Group Benchmarks are the next offering in our product suite. The majority of MetricNet’s clients get started with a peer group benchmark. These are our most comprehensive and diagnostic benchmarks. They include our client’s data, ROI calculation, and illustrate in a series of tables, graphs, and bar charts exactly how the client is performing compared to a peer group of similar service desks.

Service Desk peer group benchmarks are very revealing because they highlight, in very obvious ways, the key strengths and weaknesses in the client’s performance.

Moreover, they are diagnostic. They drill down into the underlying drivers of performance to explain both the positive and the negative performance gaps. This level of understanding is crucial to successful benchmarking because it gives our clients the insight they need to perpetuate the positive performance, while mitigating or eliminating the negative performance gaps.