MetricNet, LLC, the leading provider of benchmarks for IT service and support, continued to build a dominant position in the benchmarking industry with the acquisition of numerous new clients in 2014, including Canon, ARAMARK, Harris Corporation, Queensland Health, Northwestern Mutual, and Boston Scientific. “It’s very gratifying for these companies to place their trust in MetricNet for their benchmarking needs.” said Jeff Rumburg, Managing Partner of MetricNet. “They join a long list of industry icons, including IBM, American Express, GM, and HP, who rely upon MetricNet’s benchmarks to manage their businesses more efficiently and effectively. Our active client list now includes more than half of the FORTUNE 500.” In addition to being the only company to offer downloadable benchmarks from its website, MetricNet differentiates its benchmarks by including a quantifiable value proposition in all service and support benchmarks. “Our unique methodology for quantifying the ROI of support empowers IT service and support managers to objectively demonstrate the economic value they create for the enterprise”, said Rumburg. “There’s no question that our growth is due in part to the unique ROI methodology that we include in every benchmark.” Mr. Rumburg is this year’s winner of the prestigious Ron Muns Lifetime Achievement Award for IT service and support. He currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM. About MetricNet MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.
