MetricNet’s “The 80/20 rule for Desktop Support KPIs: Less is More!” presentation was delivered on Wednesday, April 2, 2014, to a standing room only crowd at the HDI Service and Support Conference! In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation. Join the thousands of attendees who use MetricNet’s resource library, monthly webcasts, and instantly downloadable benchmarks to achieve World-Class Performance. In this presentation, MetricNet will identify and define the desktop support metrics that really matter. We will also outline the importance of adopting a holistic approach to performance measurement and management, and demonstrate how KPIs can be used to drive world-class performance and give organizations a competitive advantage! To download, click the Adobe PDF icon located below the player. Don’t forget to share with a friend or colleague! To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form and checkout. No credit card is required and your membership never expires! Sign Up Already a member? Login
